If you are encountering difficulties using Caliban Mailer, and the answers are not in the Caliban Mailer Help, this is the place to look. We always recommend that you use the latest version of Caliban Mailer, currently 2.30.4, released December 22, 2009. General How do I start a new, blank database of addresses and templates? Can I use Caliban Mailer with Google's Gmail servers? Should I worry about the Firewall settings if I'm using Zone Alarm?  How can I import existing mailing lists in Caliban Mailer 1.20? The help file shows that Caliban Mailer has a status line, Help and Exit buttons. Why can't I see them? How can I schedule a mailing to be automatically delivered, without having to manually press the Send button? What happened to "sponsored mode" and Conducent Inc.? Is Caliban Mailer spying on me? Upgrades I've received my registration number. Now what? I've upgraded, but the splash window and title bar still show version 1.10. How do I find out the full version number?  Can I use my database from version 1.0 or 1.10 with the upgrade? Is the database 'backwards compatible'? Do I have to uninstall the old version before I install the new? Troubleshooting When I try to install Caliban Mailer I get a warning message that DAO is missing. How do I fix this? When I send a number of messages, the delivery appears to stop. I try to cancel the delivery, but all I get is the "Disconnecting..." message. The only way out is to click the Exit button. What is going on? I use a LAN without a modem to connect to the Internet, but the Connection page shows that I have a modem and a dial-up connection with a scrambled name. How do I fix this? My server requires me to log in, and I've entered my login name and password in the server settings. So why do I get an error when I try to send my messages? When my attachments arrive, they are zero bytes long. Messages sent from Caliban Mailer take several hours to reach their destination. Why is this happening? When I run the Subscription Manager and click Update, Caliban Mailer crashes. Why is this happening? What is the log file? Why would I make one, and what's in it? What is the meaning of Error 20002 "unexpected server response"? I've created a new mailing list. When I check it later only one address is shown over and over. What happened and how can I fix this? My messages aren't being sent, and the log file shows "Relaying denied" messages. What does this mean?